BioSure(UK)

BioSure (UK) develop, manufacture, source and distribute rapid tests with the highest levels of accuracy, many rivalling those of standard laboratory tests. Our rapid diagnostic and detection tests are invaluable tools where immediate results are the primary consideration. The tests that we manufacture and supply are used worldwide for the management of human infectious disease.

Products are supplied by AIDS Concern Foundation Limited which was established in 1990 as the first non-government charity organisation committed to the service of AIDS care in Hong Kong.

General terms

• Items sold are non-refundable.
• The products are supplied by AIDS Concern Foundation Limited.
• If in case of any dispute, AIDS Concern Foundation Limited and health.ESDlife reserve the right of final decision.

Delivery

• Free shipping for order amount above $600.
• Delivery fee of HK$30 will be charged for order below $600.
• AIDS Concern Foundation Limited will arrange the shipment within 3-5 working days after the order is confirmed.
• Please note that the delivery time will be affected by statutory holidays, epidemic, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact AIDS Concern Foundation Limited at 2898 4411 via the below channels within 3 days from the date of delivery.