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Logo: Kool

Kool

It was KK who ignited the fire named “Kool.” He united the other two brains of multiple expertise.

Business management, design, and mechanical engineering were their fortes. They began to design, develop, and deliver their very first own kitchen utensil. Not easy was the task, yet Kool responded by offering their time, resources, and talent to meet the client's needs. Trust was earned when actions met words. Good news traveled fast and the business kept growing.

 

Kool as a company became a synonym for one-stop private label solutions provider. But their ambitions extended beyond just being a factory. KK heart's desire was to build up his own brand. Kool is proud to be a product factory but will be even prouder of being a creative company.

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General Terms:

  • Items sold are non-refundable.
  • The products are supplied by Kool Limited
  • If in case of any dispute, Kool Limited and health.ESDlife reserve the right of final decision.

 

Delivery Terms:

  • Free local delivery service will be provided upon transaction amount of any products of HK$300. For spending less than HKD$300, HKD$50 delivery fee will be charged.
  • We will arrange the shipment within 5-7 working days after the order is confirmed. 
  • Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
  • All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

 

Warranty:

  • The quality assurance for products should have at least 9 months validity from the date of receipt by the customer.

 

Exchange Policy:

  • Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
  • Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
  • If any other defective or missing item is found, customers are required to keep the original receipt and contact Kool Limited Customer Service Department via the below channels within 3 days from the date of delivery.
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【New Customer】$200 off on your 1st order above $2,000 Code:
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