About

LOTTE provides customers with different video game products to ensure customers have a satisfactory online shopping experience

Terms & Conditions

General Terms:

  1. Items sold are non-refundable.
  2. The products are supplied by Lotte Game Store Limited
  3. If in case of any dispute, Lotte Game Store Limited and ESDlife. reserve the right of final decision.


Delivery Terms:

  1. Purchasing at Lotte Game Store Limited , customers could select Kwun Tong pick-up point.
    -Kwun Tong pick-up point: Shop 319, 3rd Floor, Kwun Tong Plaza, Kwun Tong
    -Appointment is required, please call 2152 9981 to book for order pick up
  2. We will arrange the shipment within 5 working days after the order is confirmed. 
  3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
  4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

 

Exchange Policy:

  1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
  2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
  3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Lotte Game Store Limited Customer Service Department via the below channels within 3 days from the date of delivery.
    Email: lotte319@yahoo.com
    Customer service hotline: 21529981
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