BALMUDA The Pot K02F

General Terms:

• Items sold are non-refundable.
• The products are supplied by PrettyMe
• If in case of any dispute, PrettyMe and health.ESDlife reserve the right of final decision.

Delivery Terms:

• When selecting PrettyMe's products, customer could choose *Lai Chi Kok pick up point / *SF Express (Hong Kong local only)
  -Self pick up point : Block C/D/E, 22/F, Fuyuan Plaza, 37 Yongkang Street, Kowloon, Hong Kong
  -Self pick up time: Mon- Fri10:00-18:00 (Off on Sat, Sun and public holiday)
  -Please call 3423 7928 / 6604 5265 to book for order pick up
• We will arrange the shipment within 3-5 working days after the order is confirmed. 
• Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty:

• The quality assurance for products should have 1 year warranty validity from the date of receipt by the customer.

Exchange Policy:

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.