In view of the recent cluster of pneumonia cases, our clinic has implemented infection control screening for all clients:

1. Inbound travellers from the mainland and overseas

Hong Kong residents or inbound travelers arriving in Hong Kong who have been to any overseas countries or areas in the past 14 days are subject to compulsory quarantine at designated places (home or other accommodation)

Kindly reschedule your appointment 14 days later after your return.

2. Sample collection arrangement

Sample collection service( stool and urine)  will resume on May 4 2020.

3. Our branch opening hours in May

JD Branch will remain open during normal business hours. 

CWB Branch will only be opened on every Tuesday, Thursday and Saturday.

TW Branch will only be opened on every Tuesday and Saturday. 

On Site Vaccination Services Charge ( upon single transaction and location)

Kowloon Area : $ 200
Hong Kong/ New Territories : $250
Remote Area : $300
*Appointments on Sat subject to $100 surcharge.*

On-Site Vaccination Services

1. Onsite service is available from 9:30-16:30, Monday to Friday
2. Appointments on Sat subject to $100 surcharge. 9:30-16:30
3. The service is not available on Sunday and public holiday.
4. In order to avoid the accident you have to take your pet to a kennel during service
5. Mother/Parents must be present if patients who are under 18 years of age.
6. We reserve the right to refuse or cancel on-site service for certain reasons.
7. Staff is required to have their temperature checked before entry into the home. Every staff also required to have proper wearing of surgical mask and PPE during visit.
8. Remote Area
   Tung Chung, Sai Kung, Tseung Kwan O, Sheung S hui, Fanling, Tai Po, Ma On
   Shan, Kam Sheung Road , Shek O, Deep Water Bay , Stan ley , Repluse Bay,
   Shouson Hill, Chung Hom Kok , Tai Tam, Village s or Buildings without elevators
9. Delivery service is not applicable to restricted areas :
   New Territories : Tung Tau Industrial Area, Yuen Long Industrial Estate, Lo Wu,
   Ta Kwu Ling, Sha Tau Kok, Mai Po, Kam Tin
   Outlying islands : Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery
   Bay, Ma Wan, Lantau Island, Tung Lung Island, Grass Island, Kat O, Tung Ping
   Chau, Tai O

Procedures

• The confirmation email will be sent to your email address immediately after
  successful payment. Clients will be informed within 1 2 working days. Customers
  also can query your transaction in the next working days.
• We will contact clients to arrange an appointment and clients pre-fill the relevant
  information in the form provided before the appointment date.
• We will go through a routine, procedure and briefing with clients the day before.
  Please prepare the following documents:
  a. Immunisation Record Card
  b. Birth Certificate
  c. Child Health Record( MCHC)
• Registered Nurse will go through the questionnaire and explain the procedure to a
  client before vaccination
• We will require additional charge $50 for any rescheduled at least 24 hours in
  advance ) or get rejected due to some health condition happened

Health Check Plans Terms & Conditions:

• The confirmation email will be sent to your e-mail address immediately after successful payment. Customers will be informed within 1-2 working days. Customers also can query your transaction in the next working days. General Enquiry Hotline: 2369 0680 (Mobile Medical and Health Check Center Ltd)
• We can arrange receipt issued by ESDlife after purchase and the receipt will be sent out after 7-14 working days. Customer who need receipt can make a request during purchase or contact our customer service team via one of the below means: by email (support@esdlife.com) or by phone (3151 2288).
• For customers aged 10 or above
  Guidelines (patients under 18 years old)
  A. Between ages 10 – 16
  (1) Accompanied by a parent/ legal guardian
  Signed parent/guardian consent form, and proof of identity
  (2) Without parent/legal guardian present
  A signed consent form from parent/legal guardian and must be accompanied by an adult over 18.
  
  B. Between ages 16 – 18
  If neither parent is accompanying the youth, participants must carry a signed consent form from parent/legal guardian.

• Most of health checkup package with 12 months validity. Registration must be completed within 12 months. Reservations are taken one month in advance. Invalid exceeds the period.

• On-site checkup package with 6 months validity. Registration must be completed within 6 months. Invalid exceeds the period.

*This transaction is subjected to the assessment by nurse for the suitability of vaccine injection. Doctor support service is available if patient need to seek help. If a patient is considered not suitable for the vaccine injection upon the consultation, the full amount will be refunded. The vaccination injection process is handled by registered nurse.

*The vaccination injection process is handled by doctor, registered nurse or medical professional.  This service is only available in Jordon centre(Opening Hours : Every Monday, Wednesday and Saturday 2:00pm - 6:00pm)

Remarks:

a. Customers can get one free call or face to face explanation. Otherwise, customers would be charged an additional fee of $230.
b. All medical records will be destroyed after 3 months. Please note an administration fee may be charged $150 for additional copies. We make no warranties regarding completeness of report copies.
c. If they choose mailing report, then they do so at their own risk.
d. All tests are not for the purpose of medical diagnosis or treatment. If patients require a letter of referral from a doctor, we're entitled to charge $230 for this service.

* Disclaimer: ESDlife does not operate or provide the service above. ESDlife is irresponsible to any loss, injury or law action caused by using this plan. Any claims and inquiries should be addressed to Mobile Health Check & Medical Centre Limited.

Report:

• Under normal circumstances, most of medical reports will be ready around 12 working days (excluding Saturday, Sunday and public holiday).
• On-site service report will be ready around 17-20 working days.
• mRNA checkup report will be ready around 21 working days. 

A delay in processing some requests due to the following reasons: 1. indicate the specific selective 2. Some items take more time for test

A. Local / Oversea customers (Choose one)
(1) Face to Face Explanation (JD & CWB Branch only)
(2) Call report & *Self-pickup
(3) Call report & **Post


* Time of self-pickup:
Jordan Branch
Mondays to Saturdays (3 pm to 5:30pm)
Causeway Bay & Tsuen Wan Branch
Mondays to Saturdays (2pm to 5:30pm. )

** Post Fee
a. Hong Kong
- Local mail $20; Registration$40
b. Mainland China, Macau
- $70 post fee
c. Overseas
- $120 post fee

B. Mainland customers (Choose one)
1. Face to Face Explanation (JD & CWB Branch only)
2. *Courier (SF Express) & Return Call
* Freight Collect

Address:
Jordan Branch
11/F, JD Mall, 233-239 Nathan Road, Jordan

Causeway Bay Branch (Opening hours will be changed during Feburary and March)
Room 804, Capitol Centre, Nos. 5-19 Jardine's Bazaar, Causeway Bay

Tsuen Wan Branch (Opening hours will be changed during Feburary and March)
Unit 1707, Nan Fung Centre, 64-98 Sai Lau Kok Road, Tsuen Wan (X-ray service would be sent out)