General terms

1.       Items sold are non-refundable.
2.       The products are supplied by Wai Fat Pharmaceutical Co., Ltd.
3.       If in case of any dispute, Wai Fat Pharmaceutical Co., Ltd. and ESD Services Ltd. reserve the right of final decision.

Delivery

1.       Free local delivery service will be provided upon transaction amount of Cupal, Numed, Essence Blemish, Phyric or Ding Ding products of HK$200 unit order (Only for industrial and commercial areas. For other areas, the additional charge need to be paid by customers). For spending less than HKD$200 unit order, HKD$30 delivery fee will be charged.
2.       We will arrange the shipment within 3 working days after the order is confirmed. 
3.       Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather. 
4.       All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty

1.       The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.

Exchange Policy

1.       Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2.       Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3.       If any other defective or missing item is found, customers are required to keep the original receipt and contact ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@esdlife.com / ESDlife customer service hotline: (852) 3151-2288