- Delivery Service is only restricted to Hong Kong (excluding islands, closed area and locations without elevator).
- PO Box address is not accepted.
- Free shipping for all Doulton orders of amount above $500.
- Delivery fee of HK$50 will be charged for order below $500.
- For all order ship to special area, Postage pay on delivery
Ma Wan, Chek Lap Kok, Hong Kong Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island
- Ordered goods will be delivered in 7 working days (Mon to Fri, except for Public Holidays)after order confirmation. Delivery time is 9am - 6pm.
- If there is no recipient to receive the ordered goods and the order is not successfully delivered, we can reschedule delivery again. However, there will be an extra shipping charge of (to be paid upon delivery). If Doulton (Hong Kong) Limited can’t reach our customers for rescheduling the delivery date and time in 5 working days, the order will be canceled and a refund of the balance will be arranged after deducting shipping fee HK $ 50 and special area surcharge.
- Delivery service may be canceled or delayed due to weather, traffic, district or other factors and the delivery will be soon re-arranged.
- In case your ordered items are not available, or your order is rejected, Doulton (Hong Kong) Limited will inform you by phone, message or email for further arrangement.
- All goods are imported officially and maintenance service is provided by Doulton (Hong Kong) Limited
- keep the product warranty card (if any) and the invoice.
- If you buy a product with anti-counterfeiting label, please cut off the label and attach it to the invoice to enjoy the warranty service.
- Please complete the online-registration within 30 days from the day of purchase. Ｗe guarantee to offer 12 months free maintenance service from the date of purchase (excluding all doulton filter candle)
- Online-registration: https://forms.gle/1t7Cxbr4GBwAwjiK7
- Product warranty applies only to Hong Kong only.
- Doulton (Hong Kong) Limited is not responsible for any direct or indirect losses caused by product damage.
> Doulton (Hong Kong) Limited customer service hotline: 2796 3210
> This Product is provided by Doulton (Hong Kong) Limited
> Should any dispute arise, Doulton (Hong Kong) Limited and health.ESDlife reserves the right of final decision