- Delivery Service is only restricted to Hong Kong (excluding islands, closed area and locations without elevator).
- PO Box address is not accepted.
- Free delivery for purchase of HK$500 or above.
- Purchase for less than HK$500, a delivery fee of HK$50 will be charged.
- For all order ship to special area, an extra cost will be requested by delivery man:
- Ma Wan and Tung Chung HK$50
- Discovery Bay HK$180
- Ordered goods will be delivered in 4-5 working days (Mon to Fri, except for Public Holidays)after order confirmation. Delivery time is 9am-6pm.
- Azureliving International Limited will contact customers to confirm the delivery date and time before delivery. In case of any change of delivery details, please contact us at (852)21495338 at least 48 hours before the scheduled delivery time.
- If there is no recipient to receive the ordered goods and the order is not successfully delivered, we can reschedule delivery again. However, there will be an extra handling charge of HK$50 (to be paid upon delivery). If Azureliving International Limited can’t reach our customers for rescheduling the delivery date and time in 5 working days, the order will automatically be canceled and no refund will be made.
- Delivery service may be canceled or delayed due to weather, traffic, district or other factors and the delivery will be soon re-arranged.
- In case your ordered items are not available, or your order is rejected, Azureliving International Limited will inform you by phone call or email for further arrangement.
Azureliving International Ltd's warranty service included that the product identified hereunder is free from defects in materials and workmanship under normal use and service during the warranty period, and the warranty offers the end-user free service within the limit of the following conditions:
- Please keep and present the warranty certificate attached with the product and the original purchase invoice to Azureliving International Ltd's technician for verification when service is rendered, otherwise the warranty will be invalid.
- Azureliving International Ltd is responsible for repairing of replacing parts, free of charge, for any defect, in judgment of Azureliving International Ltd's technician, caused under normal use within the warranty period commencing from the day of purchase replaced parts shall become our property.
- Consultation fee and maintenance fee will be charged after the warranty period.
- Any warranty certificate other than Azureliving International Ltd's warranty certificate will not be recognized.
- Free warranty service will not be provided to a product if it has been explicitly or implicitly modified, tampered with or altered, or repaired in any way by person other than technicians of our company, or it has been damaged through misuse, negligence, accident, or natural calamities, or defects caused by using non-original parts or products, or improper installation, or the transformation by using organic solvent, or the serial number of which has been altered, effaced or removed.
- In case of service is needed, the end-use will be responsible for forwarding the unit to and fro Azureliving International Ltd's office.
- Warranty is valid only in Hong Kong.
- Azureliving International Ltd will not liable for any loss directly or indirectly caused from breakdown of the product.
- If there is any inconsistency or conflict between the English version and Chinese version of the terms, the Chinese version shall prevail.
>If customer needs installation service, please contact Azureliving customer service after order placed, and HK$ 500 installation fee will be charged by technician.
> Azureliving customer service hotline: 24117280
> This Product is provided by Azureliving International Limited
> Should any dispute arise, Azureliving International Limited and ESDlife reserves the right of final decision