About
願景
善意長者用品專門店以「長者和家」為本，積極推動「居家安老」，讓每一位長者都能健康地、快樂地、有尊嚴地在家中安享晚年。
使命
善意長者用品專門店于2014年成立，我們致力為長者及照顧者提供優質及多元化的長者生活用品，一方面能使長者在家中安老生活更方便、提升自理能力、減低受傷機會、提高生活質素，亦能協助照顧者更輕鬆地照顧長者，提升效率及服務質素。 我們透過「衣、食、住、行」各方面優化長者的家居生活，全面照顧長者「身、心、靈」健康。
核心價值
以人為先 - 我們以善意服務長者、家人、照顧者為首要任務，亦時刻保持一顆關愛的心，用心聆聽他們的需要。
專業為本 - 我們在產品創新、技術改進、服務標準等範疇上不斷學習，致力走在行業的前沿，為顧客提供最專業的產品及服務。
敬老如親 - 「老吾老以及人之老」，我們時刻尊敬長者猶如自己的父母。
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The products are supplied by Senimart Limited
- If in case of any dispute, Senimart Limited and ESD Services Ltd. reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of all products of HK$800. For spending less than HKD$800, HKD$80 delivery fee will be charged.
- COD will be applied to Tung Chung, Cheung Chau, Ma Wan, Mui Wo, Lamma Island, Peng Chau, and Discovery Bay.
- We will arrange the shipment within 5-7 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Senimart Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: cs@senimart.hk
Customer service hotline: 35683438
Brands
