About
Tai Wing Hong Company Limited has over 6 years of pet food wholesale experience. We have 120 retail stores in Hong Kong and Macau,150 online stores in China. Besides, We are the sole agent of other brands like Awesome, Hypro Premium, Labivet, etc.
Terms & Conditions
Gerernal Terms:
- Items sold are non-refundable.
- The products are supplied by Tai Wing Hong Comapny Limited
- If in case of any dispute, Tai Wing Hong Comapny Limited and Health.ESDlife reserve the right of final decision.
Delivery:
- Free local delivery service will be provided.
- We will arrange the shipment within 3-5 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty:
- The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Tai Wing Hong Company Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: info@taiwinghong.com
Customer service hotline:2157 2776
