About
Tian Ran Healthcare Limited was established in 2020. It has a one-stop process control from the cultivation of strains, the collection of Ganoderma spores, to the production of the farm, and the delivery of products to sales points, all of which are guaranteed in quality. Company has built the Ganoderma center bases in Hong Kong. In addition, it has set up its own production plant in Fo Tan and opened a flagship store in Wan Chai, 100% "Made in Hong Kong".
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.
- The products are supplied by Tian Ran Healthcare Limited.
- If in case of any dispute, Tian Ran Healthcare Limited and Health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of HK$200. For spending less than HKD$200, HKD$40 delivery fee will be charged.
- We will arrange the shipment within 1-3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Tian Ran Healthcare Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: cs@mytianran.com
