Culture Homes Healthcare Company Limited

Established in 2001, Culture Homes is a Hong Kong based end-to-end integrated solution provider for elderly care and services. As both an operator and distributor, we are committed to providing quality-focused, innovative and professional products and services for institutions and end-users. We offer a one-stop integrated eldercare solution with the support of our own warehouse, logistics and after-sales service. We operate in Hong Kong, Macau and in the southern part of China.

General Terms:

• Items sold are non-refundable.
• The products are supplied by Culture Homes Healthcare Company Limited
• If in case of any dispute, Culture Homes Healthcare Company Limited and ESD Services Ltd. reserve the right of final decision.

Delivery Terms:

• Free local delivery service will be provided upon transaction amount of all products of HK$800. For spending less than HKD$800, HKD$100 delivery fee will be charged. A surcharge of HK$160 will be applied for delivery to Discovery Bay. A bridge surcharge of HK$40 will be applied for delivery to Ma Wan and Tung Chung. Delivery to Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shak Pik, Po Lin Monastery, Tai O and Hong Kong Airport, a surcharge will be applied and quoted in separate. (Surcharge may be adjusted to the size and weight of the goods)
• We will arrange the shipment within 5-7 working days after the order is confirmed. 
• Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy:

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact Culture Homes Healthcare Company Limited Customer Service Department via the below channels within 7 days from the date of delivery.
  Email: info@culturehomes.com.hk
  Customer service hotline: 2780 3882