About
GanoPet pet Ganoderma lucidum is the top organic Ganoderma lucidum cultivated by Hong Kong's own Ganoderma lucidum. It is jointly developed by the Chinese medicine and veterinary team. It is formulated with pure natural Chinese herbs to make powder according to the health needs of pets of different ages, and formulated a pet health care formula with appropriate dosage. We have our own factory in Hong Kong for production and packaging, and the factory has obtained HACCP and ISO 12000 certification. Every production link is under strict supervision to ensure product quality, so as to make the owners feel at ease.
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.
- The products are supplied by Tian Ran Healthcare Limited.
- If in case of any dispute, Tian Ran Healthcare Limited and Health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of HK$200. For spending less than HKD$200, HKD$40 delivery fee will be charged.
- We will arrange the shipment within 1-3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Tian Ran Healthcare Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: cs@mytianran.com
