Johnson Group GreenSTORE

Johnson Group GreenSTORE is founded by pest control and cleaning expert - Johnson Group from Hong Kong. With over 70 years of experience, Johnson Group is known for and committed to deliver high-quality alternatives including low-toxicity, non-irritative and non-pollutant materials to our clients who value sustainability, high level of safety and sanitation. GreenSTORE make differences by sourcing and bringing you a series of innovative, chemical-free, non-toxic and 100% natural products to protect you and your family against chemicals, pests and allergens. Ranging from household to commercial or industrial purpose, our products can cover all your needs.

General Terms:

1. Items sold are non-refundable.
2. The products are supplied by Johnson Group GreenSTORE
3. If in case of any dispute, Johnson Group GreenSTORE and ESDlife. reserve the right of final decision.

Service Terms:

1. Extra $500 will be charged for services at remote locations including Tung Chung, Outlying Islands, Ma Wan, Discovery Bay and Village Houses.
2. For purchasing "Johnson Group" services, our customer service team will contact you for detailed schedule within 2 working days after receiving your order.
3. Please note that the service could be reschedule/canceled due to force majeure such as Typhoon Signal No.8 or Black Rainstorm Signal

Delivery Terms:

1. The below regions can enjoy a free delivery service for purchase over a certain amount in Johnson Group GreenSTORE*#

   Hong Kong Island, Kowloon, New Territories: HK$500 or above
   Tung Chung: HK$1,000 or above
   Outlying Islands, Ma Wan, Discovery Bay and villages: HK$2,000 or above

2. *Extra delivery charge for purchase below specified (price after discount) will be applied as following:

   Hong Kong Island, Kowloon, New Territories: HK$100
   Tung Chung: HK$200
   Outlying Islands, Ma Wan, Discovery Bay and villages: HK$500

   #To ensure clients can receive the goods at the earliest, third party delivery services (freight collect only), e.g S.F. Express.

3. We will arrange the shipment within 7 to 14 working days after the order is confirmed. 
4. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
5. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy:

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Johnson Group GreenSTORE Customer Service Department via the below channels within 3 days from the date of delivery.
   Email:  enquiry@johnson-group.com.hk
   Customer service hotline: 2481 3988