PETS 101

PETS 101 Mainly to provide the highly quality of the pet products. To bring the joy and happiness to our life for our pets and their owners.

General Terms:

• Items sold are non-refundable.
• The products are supplied by PETS 101
• If in case of any dispute, PETS 101 and Health.ESDlife reserve the right of final decision.

Delivery Terms:

• Free local delivery service will be provided upon transaction amount of PETS 101 products of HK$400. For spending less than HKD$400, HKD$50 delivery fee will be charged.
• We will arrange the shipment within 3-5 working days after the order is confirmed. 
• Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty:

• The quality assurance for products should have at least 3 months validity from the date of receipt by the customer.

Exchange Policy:

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact PETS 101 Customer Service Department via the below channels within 3 days from the date of delivery.
  Email:  pets101hk@gmail.com