Natural Extracts is an own house brand under Care & Health. Natural Extracts develops wide range of health supplements concening from beauty enhancement to immunity system improvement, including Royal Jelly, Propolis, Grape Seed, Colostrum and Manuka honey products. Healthmate's products are sourced from New Zeland, produced and packaged either in GMP certified factories with licences to manufacture therapeutic goods issued by TGA or factory with HACCP certificate , which ensure the safety, effectiveness and high quality of our products.
Terms and Conditions
1. Items sold are non-refundable.
2. The products are supplied by Retailcorp Limited
3. If in case of any dispute, Retailcorp Limited and health.ESDlife reserve the right of final decision.
Delivery
1. Free local delivery service will be provided upon transaction amount of Retailcorp Limited products of HK$400. For spending less than HKD$400, HKD$60 delivery fee will be charged.
2. We will arrange the shipment within 3-5 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty
The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.
Exchange Policy
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@esdlife.com / ESDlife customer service hotline: (852) 3151-2288
