What in the box：
The order will be shipped out within 2 working days after the order is placed and reached the customer in 1-2 working days after order shipped.
The delivery time will be arranged by the merchant and will be at any time between Monday to Saturday, from 09:00 to 18:00 (excluding Sundays and public holidays).
Orders that cannot be delivered due to insufficient/incorrect information will be retained by the courier until they contact Hong Kong Water Solution Limited. Hong Kong Water Solution Limited will notify the buyer by email, please reply to the email or contact customer service hotline for re-shipment. For the email without reply for more than 5 days, Hong Kong Water Solution Limited has the right to cancel and refund the order.
Hong Kong Island, Kowloon, New Territories, and Outlying Islands: Lantau Island (Tung Chung / Discovery Bay / Chek Lap Kok / Hong Kong Disneyland / Ma Wan)
Hong Kong Island Commercial District, Kowloon Commercial District, New Territories Commercial District and Outlying Islands (Mai Wo / Pui O / Cheung Sha / Tong Fu / Shibi / Ngong Ping / Tai O / Cheung Chau / Lamma Island).
Orders from the above regions are delivered by SF Express (Hong Kong).
Delivery service excluding border restricted areas, receiving locations without elevator.
Free delivery for orders above HK$500.
HK$35 will be charged if order less than HK$500
When the courier delivers the goods to you, please confirm the package is in good condition and with a correct product.
Customers are not allowed to open the package for inspection before signing. The courier will leave after the customer signed and will not be able to wait for the inspection.
If the product has quality problems, such as functional failure. Please contact Hong Kong Water Solution Limited customer Service Center by 34660000 immediately.
All purchases from Hong Kong Water Solution Limited, whether in Hong Kong or overseas, are subject to the Hong Kong warranty terms.
The warranty date will valid from the receipt/installation date and the not registration needed.
Warranty arrangements as below:
Nexus Alkaline Ionizer Products
NEX Instant Hot Water Dispenser products
Everpure Water Filter Products
Aroma Sense Shower Products / Good Aqua Filter Kettle
Clean pipe cleaning pipe service