Terms and Conditions
1. Refund Guarantee
The 100% Service Quality Guarantee is eligible for all health check plans providing by all medical centers under health ESDlife.

The health check appointment has been made, and customer attended the check up session on the appointed date and medical center.

If customer is feeling any dissatisfaction during the health check, please raise out the refund request on the next working day after the checkup is completed, contacting us through health ESDlife email or hotline.

Customer is required to prepare the following documents.
1) Transaction completed email and the reason why you would like to request for refund.
2) Need to return the regarding office invoice, and the refund will be proceeded about health ESDlife received all the documents.
2. Verification Notice
After verification, health ESDlife will contact individual applicant and confirm about the amount to be credited, either in form of cheque or credit card (depends on the payment method on your previous transaction). For the refund amount, it's based on the total amount shown on the transaction confirmation email you have purchased and the proof provided by the medical center.
3. Refund Period
During verifying the refund request, medical center will stop and deliver all related body check reports.
4. Acceptance of Refund
Once the refund is being accepted, all purchased body check services and original invoice will be cancelled. And medical center will not issue the body check reports to customer, and all related premium given will also be forfeited.
5. Cancellation for the Guarantee
If customer has already taken the body check report (including personal /mail collection, explaining the report via phone call), or they have already redeemed the premium, health ESDlife do have right to reserve or cancel the Service Quality Guarantee and customer is required to pay the total value of the premium or coupons they have redeemed.
6. Disclaimer
ESDlife reserve the final right to change the terms and conditions at any time without prior notice.
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