Ettason’s vision is to provide taste, quality, satisfaction, reunion, love, motivation and energy to every meal.
Ettason’s mission is to add to life, flavour and spice, ensuring cultural and authentic culinary experiences in the comfort of your own home. We provide all the essential ingredients to make your next Asian meal authentic and your own.
- Items sold are non-refundable.
- The products are supplied by Ettason HK Limited
- If in case of any dispute, Ettason HK Limited and health.ESDlife reserve the right of final decision.
- Free local delivery service will be provided upon transaction amount of Ettason products of HK$300. For spending less than HKD$300, HKD$60 delivery fee will be charged.
- We will arrange the shipment within 5 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather. The first day, the second day and the third day of the lunar new year will be closed (no delivery).
- The company fails to accurately provide the required information for reasons of force majeure (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any circumstances beyond the company's control), Ettason HK Limited and health.ESDlife will not assume any responsibility or compensation for goods or services.
- All order confirmations are subject to stock availability. In the event of the unavability of the requested products, health.ESDlife Has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
- The quality assurance for products should have at least 9 months validity from the date of receipt by the customer (Note: At least 6 months validaty for Product range such as Rice, Muesli Bar, Natural Peanut Butter and Pure Nuts Powder range)
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Ettason HK Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Customer service hotline: 39043868