NuMud has been committed to the development, manufacture and delivery of innovative health products to meet different needs. NuMed adhere to the professional attitude, strict quality supervision, and quality manufacturers to create a reliable product.
General Terms:
1. Items sold are non-refundable.
2. The products are supplied by Wai Fat Pharmaceutical Co., Ltd.
3. If in case of any dispute, Wai Fat Pharmaceutical Co., Ltd. and health.ESDlife reserve the right of final decision.
Delivery Terms:
1. Buy Cupal / NuMed / Phric products for each order with a total amount of HK $ 300, you can enjoy free local delivery service in Hong Kong (excluding additional charges such as warehouse fee). If the total bill of each order is less than HK $ 300, will be added shipping fee of HK $ 30. (The fee does not include any transportation surcharges).
2. We will arrange the shipment within 3-5 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty:
1. The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
Exchange Policy:
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@esdlife.com / health.ESDlife customer service hotline: (852) 3151-2288
