We're passionate about creating vitamins, minerals, and herbal formulas of unmatched quality. We guarantee it. Our supplements aren't just natural, they set industry standards for purity and potency.
Quality
We source the finest quality ingredients from trusted suppliers around the world, and ensure these raw materials meet or exceed all government and industry standards for safety, purity and potency.
Value
The Webber Naturals goal has always been to give you the best quality for the price. That always begins by creating the best supplements possible. And then we work closely with our retail partners to ensure our products are offered at a reasonable price. This is our "healthy value"commitment.
Innovation
There are over 50 scientists on our team, each with a different specialty. This assures we always find the best nature has to offer and apply the latest discoveries in nutritional science to address your health issues.
General Terms
1. Items sold are non-refundable.
2. The products are supplied by Health Smart Limited.
3. If in case of any dispute, Health Smart Limited and health.ESDlife reserve the right of final decision.
Delivery
1. Free local delivery service will be provided upon transaction amount of Webber Naturals, Tea Tree Oil, BONE AND JOINT FORMULA And SORNADO TEA BAG products of HK$500. For spending less than HKD$500, HKD$40 delivery fee will be charged. The additional charge (exceed weight) will be exempt for spending exceed HKD$1200. If the weight of goods has exceeded 2000g, the additional charge HK$20 for each 2000g.
No delivery service in the following areas: Ta Kwu Ling, outlying islands(Lantau (including Discovery Bay), Lamma Island, Cheung Chau, Peng Chau, Tai O, Mui Wo, Ngong Ping), Ma Wan, Sha Tau Kok, Lok Ma Chau, Huanggang, Lau Fau Shan, Lung Kwu Tan, Tap Shek Kok, Airport."
2. We will arrange the shipment within 3-5 working days after the order is confirmed. The delivery address and date cannot change after the order is confirmed. Customer may response the charge if need.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty
1. The quality assurance for products should have at least 9 months validity from the date of receipt by the customer.
Exchange Policy
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@esdlife.com / health.ESDlife customer service hotline: (852) 3151-2288
