C+ Health CKJ (Shenzhen) Hospital

C+ Health CKJ (Shenzhen) Hospital is dedicated to providing high-quality comprehensive medical services, combining Hong Kong-style medical expertise with the experienced team of a renowned medical center to offer patients a caring, all-encompassing healthcare experience. Our cross-border medical services, based in Shenzhen, allow patients to enjoy Hong Kong-standard premium healthcare at affordable prices, covering diverse specialties such as dentistry, ophthalmology, health check-ups, imaging diagnostics, and Chinese medicine rehabilitation therapies. Located just minutes from the Luohu Port, the hospital’s prime location makes cross-border healthcare convenient, delivering the professionalism and trust of C-MER Medical. The Imaging and Health Screening Department is one of the key specialties at C+Health CKJ (Shenzhen) Hospital. The department is equipped with world-leading imaging technologies, including SIEMENS SOMATOM Drive（CT）/SIEMENS MAGNETOM Vida（3.0T MRI）/GE Lunar Prodigy Pro/ LOGIQ™E10s /SIEMENS MAMMOMAT Revelation/GE Definium Pace.

Upholding the international medical standards of C-MER Medical, the department provides comprehensive services ranging from imaging-based screening and health check-ups to personalized chronic disease management, health risk assessment, and intervention—all delivered through a one-stop service model with advanced technology, professional medical care, and international-level management.

• After receiving the email confirming successful purchase from health.ESDlife, C+ Health CKJ (Shenzhen) Hospital will contact the customer to schedule the time and location for the health check within 1-2 working days during office hours. Customers can also make an appointment by contacting C+ Health CKJ (Shenzhen) Hospital at least 1 day in advance (contact phone number : +852 3848 1047).
• Upon arrival, the staff of C+ Health CKJ (Shenzhen) Hospital will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
• If customer wants to reschedule the order, please contact C+ Health CKJ (Shenzhen) Hospital at least 1 day in advance (contact phone number and WhatsApp: +852 3848 1047).
• The validity period of the health check packages is 3 months.Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
• During the health check, if customer encounters a doctor who does not speak Cantonese,C+ Health CKJ (Shenzhen) Hospital can arrange for medical staff to accompany and provide translation services.
• If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.

II. Retrieval and Explanation of Report

• The health check report is provided in Simplified Chinese.
• The health check report will be completed within 14 days. Customers can choose the following methods to view the health check report:
  1. After the health check report is completed, C+ Health CKJ (Shenzhen) Hospital will send a reminder message to the mobile phone number provided by the customer. Click the link to view the electronic report.
  2. Customers can provide an email address, C+ Health CKJ (Shenzhen) Hospital will send the health check report to that email address for viewing.
• After the health check report is completed, customers can schedule a doctor to explain the report through the following channels:
  
  1. Telephone explanation: Customers need to make an appointment at least 1 days in advance for a specific time (phone number: +852 3848 1047), the doctor will proactively contact the customer at the scheduled time.
  2. Face-to-face explanation: Customers need to make an appointment at least 1 days in advance for a specific time (phone number: +852 3848 1047), customer should go to C+ Health CKJ (Shenzhen) Hospital at the appointed time to listen to the doctor's face-to-face explanation. Available locations for face-to-face explanation:
     1. Part of 2/F, 3-7/F, Zone G, 2nd Floor, West Railway Station, Heping Road, Nanhu Street, Luohu District, Shenzhen, China

III. Disclaimer

In case of controversy, health.ESDlife and C+ Health CKJ (Shenzhen) Hospital reserve the right of final decision.

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.