About
An online premium fruits retailer brand founded in 2016, founders have over a decade of experiences in the fruit industry. Dr. Fruits targets to provide the most premium fruits and remarkable service to her customers. Serving individual customers throughout Hong Kong, International Corporation as well as well-known restaurant in the city.
Licensed by FEHD of The HKSAR as one of the importers and distributors in Hong Kong. Only one of the few companies that runs import, wholesale, distribution and retail business in Hong Kong. Aim to connect the farmers around the world to the customers directly.
Terms & Conditions
DELIVERY AREA:
- Delivery Service is only restricted to Hong Kong (excluding islands, closed area and locations without elevator).
- PO Box address is not accepted.
DELIVERY FEE:
- Free delivery for purchase of HK$450 or above.
- Purchase for less than HK$450, a delivery fee of HK$50 will be charged.
- For order ship to special area, an extra cost may be requested by Dr. Fruits, based on below information:
- Free delivery for purchase of HK$800 or above.
- Purchase for less than HK$800, a delivery fee of HK$120 will be charged. (Dr. Fruits will be contact customer for the extra cost)
DELIVERY TIME:
- Ordered goods will be delivered in 2-3 working days after order confirmation.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather. (E.g., Christmas, New Year and Easter, No. 8 Gale or Storm signal, rainstorm warning signal)
- If there is no recipient to receive the ordered goods and the order is not successfully delivered, Dr. Fruits can reschedule delivery again. However, there will be an extra handling charge of HK$100.
WARRANTY:
- If the customer found any quality issues or problem of the delivered fresh fruits, customer should contact Dr. Fruits within 12 hours of the delivery.
- Please prepare all necessary information, including the order number, a brief description of the issues and supporting photos, sending through:
Email: drfruitshk@gmail.com
WhatsApp: +852 6016-8220 - The report after the above-mentioned timeframe will not be entertained.
- Dr. Fruits customer service is available:
Monday to Friday from 10AM - 7PM (HKT) (public holiday excluded)
TERMS and CONDITIONS:
- All fruit(s) will be provided by Dr. Fruits (Guruland International Limited).
- All fruit(s) and photos shown in listings are for reference only, the real object should be considered as final.
- In case of any disputes, Dr. Fruits and health.ESDlife reserve the right to make the final decision.
