HappyPaws

HappyPaws is a Hong Kong based major distributor for pet foods and pet related items.
We are the First Hong Kong pet food's distributor who are honored with ""Heart-to-heart"" and ""Caring Company"" awards.

Our visionary is to offer high-quality and reliable products for Pet owners to enhance your loved pets’ quality of life and healthiness, creating a relationship of Happy Together through Every Step of life.

Our existing brands: Brabanconne (Belgium), Boreal (Canada), Weruva (US), Salican (Thailand), Alfa Pet (New Zeland), The Gift for Life (US), Petzential (Canada), FoodyWorm (Korea), etc.

General Terms:

• Items sold are non-refundable.
• The quality assurance for products should have at least 3 months validity from the date of receipt by the customer. (may vary with different products)
• The products are supplied by HappyPaws International Limited.
• If in case of any dispute, HappyPaws International Limited and Health.ESDlife reserve the right of final decision.

Delivery Terms:

• Free local delivery service will be provided upon transaction amount of HK$500. For spending less than HKD$500, HKD$150 delivery fee will be charged.
• We will arrange the shipment within 2-5 working days after the order is confirmed. 
• Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy:

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact HappyPaws Customer Service Department via the below channels within 3 days from the date of delivery.
  Email: cs@happypaws.com.hk