In 2001, we chanced upon Vitamix® TNC. Immediately, we realized that it is one unique product that will revolutionize people's way of living like what the washing machine and refrigerator have done. Therefore, we set up Total Nutrition Center Ltd. (TNCL) in Hong Kong in 2001 to educate people on the importance of a healthy eating lifestyle and how they can use Vitamix TNC to help them live more healthy. Vitamix TNC was a start for us and we have been sourcing other great health-enhancing products since then, namely 3M™ water filtration systems, Excalibur® ergonomic chair. We will continue looking for products that are "designed for your health" so that you can enjoy the best things in life with ease and comfort.
General terms
1. Items sold are non-refundable.
2. The products are supplied by Total Nutrition Center Limited
3. If in case of any dispute, Total Nutrition Center Limited and ESD Services Ltd. reserve the right of final decision.
Delivery
1. Free local delivery service will be provided upon transaction amount of Total Nutrition Center Limited products of HK$500. For spending less than HKD$500, HKD$30 delivery fee will be charged.
2. We will arrange the shipment within 3 working days after the order is confirmed. (Customers who purchase Quooker will be contacted by the supplier within 3 working days, and the delivery will be arranged within 14 days)
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty
1. The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.
Exchange Policy
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
