About
Founded in 1950, the Hong Kong Red Cross is a member of the humanitarian network of the International Red Cross and Red Crescent Movement in more than 190 countries. It is committed to leading people from all walks of life in society to practice humanitarian concepts through four major areas of work , Respectively, are "Emergency Relief and Disaster Preparedness", "Community Health Service and Education", "Humanitarian Participation and Education", and "Special Education and Rehabilitation", providing Hong Kong citizens with a diversified humanitarian service platform.
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The products are supplied by Hong Kong Red Cross Headquarters
- If in case of any dispute, Hong Kong Red Cross Headquarters and health.ESDlife reserve the right of final decision.
Delivery Terms:
- Self pick-up and local freight collect service are available
- Self pick-up location:
5/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong
(Office Hours: Opening Hours: 2pm-6:30pm, Monday to Tuesday,10am to 6pm, Wednesday to Friday) - Local freight collect service cost to be handled by customer. It will vary depending on delivery location
- Delivery will be arranged by the Hong Kong Red Cross ("HKRC")
- Delivery will be arranged in 7 to 14 working days upon receiving the payment
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found,the product can be exchanged within 14 days (Office Hours) at the HKRC Headquarters owing to product damage
CS hotline: 2802 0016
