iKang Healthcare Group is a leading digital health management platform in China, driven by artificial intelligence and based on cloud-based medical big data services. Through its various brands, it provides high-quality health checkups, disease detection, dental services, private doctors, workplace healthcare, vaccinations, anti-aging treatments, and rehabilitation services to group clients, families, and individuals. Through its iKang Smart Cloud IaaS open platform, it empowers third-party medical examination and healthcare institutions, establishing a service network covering major cities nationwide and creating a comprehensive health management service system integrating physical medical facilities and intelligent cloud services.
I. Instructions for scheduling a physical examination
Customers can select the date, time, and location of their health checkup when purchasing a package. If customers do not select a date and time when purchasing the package, they must contact iKang Healthcare Group to make an appointment (Tel: +86 4008100120; Email: fan.shang@ikangcom; WeChat: +86 17600888978). iKang Healthcare Group will send an email to confirm the checkup details; please check your email after placing your order. Upon arrival at the site, iKang Healthcare Group staff will verify the customer's name, date of birth, mobile phone number, and the email address confirming the successful order from health.ESDlife to verify the customer's identity. If you need to reschedule your order, please contact iKang Healthcare Group at least one business day in advance (Tel: +86 4008100120; Email: fan.shang@ikangcom; WeChat: +86 17600888978). The health check-up plan is valid for 3 months. Customers must undergo the relevant examination within 3 months (starting from the date of payment confirmation); otherwise, it will be invalid. During the health check-up, if the doctor does not speak Cantonese, iKang Healthcare Group can arrange for medical staff to accompany and provide translation services. If there are any discrepancies or inconsistencies between the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check-up plan page, the Traditional Chinese version shall prevail.
II. Obtaining the Medical Examination Report
The medical examination report will be issued 5-7 working days after the examination (electronic version by default).
① Express Mail: You need to provide your address at the front desk on the day of the examination. The paper report will be mailed after completion, with postage to be paid upon delivery.
② Branch Inquiry: You need to provide your address at the front desk on the day of the examination. The report can be picked up at the medical examination center after completion.
③ WeChat Inquiry: Search for the "Aikang Medical Examination Treasure" mini-program on WeChat, enter your personal information, and inquire about the report.
III. Report Interpretation
① In-person interpretation: After completing the report, you can visit the branch hospital for in-person explanation by a doctor.
② WeChat interpretation: Search for the "Aikang Health Checkup Treasure" mini-program on WeChat, click on "Report Inquiry" - "Report Interpretation," and a doctor will interpret the report online.
IV. Important Notes
① Tumor markers are one of the auxiliary methods for detecting many malignant tumors in clinical practice, but their effectiveness is affected by the sensitivity and specificity of the test. Therefore, a positive (or elevated) or negative result for tumor markers alone cannot determine the presence or absence of a malignant tumor. It is necessary to combine this with the results of other examinations and follow the doctor's interpretation.
② Equipment may vary slightly between branch hospitals. Some branches may not be able to perform certain tests. The system will automatically replace them with equivalent tests. Please consider this before purchasing.
③ All packages included in this store do not include chest X-rays, CT scans, X-rays, color Doppler ultrasounds, or electrocardiograms. If needed, please contact the front desk to pay and obtain the films.
④ For CT scans, a very small number of branches may only offer plain CT scans. Please refer to the equipment at the branch where you are examined. Please consider this before purchasing.
⑤ If this package includes gynecological examinations, these are only available to married women (those who have had sexual intercourse are considered married). No refunds will be given for gynecological examinations that cannot be performed due to a lack of sexual activity. ⑥ Sometimes branch clinics may close for renovations or other reasons. Therefore, please refer to the booking system at the time of booking for the specific branch clinic and available appointment times. ⑦ All examinations are for screening disease risk only and do not diagnose diseases.
