IRUI LIMITED

We specialize in introducing high-quality brands and are committed to bringing these brands to the Hong Kong, Macau, and Taiwan regions. Our portfolio of agency brands includes health foods, healthy snacks, and fashion products, catering to consumers' pursuit of a premium lifestyle. Wholly You is one of our agency brands, focusing on providing high-quality health foods and supplements. OMNi-BiOTiC and OMNi-LOGiC specialize in the research and development of premium probiotics and prebiotic products.

General Terms:

1. Items sold are non-refundable.
2. The products are supplied by IRUI Limited.
3. If in case of any dispute, IRUI Limited and Health.ESDlife reserve the right of final decision.

Delivery Terms:

1. Free local delivery service will be provided upon transaction amount of IRUI products of HK$200. For spending less than HKD$200, HKD$20 delivery fee will be charged.
2. We will arrange the shipment within 1-3 working days after the order is confirmed. 
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty:

1. The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.

Exchange Policy:

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact IRUI Limited Customer Service Department via the below channels within 3 days from the date of delivery.
   Email: info@iruilimited.com