Kinetic

Kinetic Energy Product Development Co Ltd. was originally engaged in electric vehicle charging solutions, battery solutions in Hong Kong to meet business needs. We also conduct online retail for any type of batteries. In order to increase the visibility of our company in Hong Kong, we are now introducing well-known brands to develop into a diversified retail business in Hong Kong, and to build a reputation as a reliable and sustainable retailer in the electronics and home appliances market.

General terms：

• Items sold are non-refundable.
• The products are supplied by KINETIC Energy Product Development Co Ltd
•  If in case of any dispute, KINETIC Energy Product Development Co Ltd and Health.ESDlife reserve the right of final decision.

Delivery：

• Free local delivery service will be provided upon transaction KINETIC Energy Product Development Co Ltd amount of products of HK$500. For spending less than HKD$500, HKD$35 delivery fee will be charged.
• We will arrange the shipment within 2-10 working days after the order is confirmed. 
• Remote areas such as Tung Chung, Cheung Chau, Ma Wan, Mui Wo, Lamma Island, Peng Chau and Discovery Bay will be arranged shipping free on delivery.
• Delivery date and time can not be specified to all products.
• Delivery service is limited to Hong Kong area. PO Box addresses are not accepted. Product must be receipted by recipient.
• If the product has arrived without recipient, re-delivery could be arranged but with actual shipping fee will be changed.
• Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy：

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact KINETIC Energy Product Development Co Ltd Company Customer Service Department via the below channels within 3 days from the date of delivery.
  Email:  kineticco2022@gmail.com
  Customer service hotline: 8136 5492