KPM Healthcare Centre is one of the largest health centres in Hong Kong occupying a single floor space of almost 20,000 sq ft. We are located in the heart of Kowloon easily accessible by most means of transportations. Nearby major hotels provide convenient accommodation for visitors. We are equipped with comprehensive medical equipment and facilities ranging from an Operating Theatre of international hospital standard and Endoscopy rooms to PET-CT scan, MRI scan, 640-Slice CT scan and other diagnostics equipment. We strive to offer a comprehensive, professional and premium medical experience.
Terms and Conditions for Ordering the Health Checkup Plan
After the successful payment, the customer will receive a confirmation email from health.ESDlife. Within 2 working days, the customer will be contacted by KPM Healthcare Centre to confirm the booking date and location.
Customers may also schedule an appointment by calling 3893 6888 or via WhatsApp 9801 0669 after order confirmation.
Applicable Age
The health checkup plan is only applicable to individuals aged 18 or above.
Validity
The health checkup plan is valid for twelve months from the date of payment confirmation. The customer must complete the relevant health checkup service within this period. It is recommended that reservations be made at least one month in advance. The plan will be considered invalid if the twelve month period is exceeded.
Report
Under normal circumstances, all medical reports will be available within 7-10 working days (excluding Saturdays, Sundays and public holidays). However, processing may take longer in certain cases, such as when specific laboratory items require additional time for testing or when customers request a particular
time for report explanation.
Report Collection Methods:
(1) Face-to-face report explanation with self-pick up: Visit the center in person to hear the report and collect it directly.
(2) Report explanation by phone with self-pick up: Receive the report explanation via phone, then pick up the report in person or authorize a person to collect it on your behalf.
(3) Report explanation by phone with courier delivery: Receive the report explanation via phone, and have the report sent by courier. (The customer shall bear the cost and risk associated with courier delivery.)
Report Collection Time:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 9:00 AM to 6:00 PM
Public Holidays: Closed
Notes
1. Customers must present their HKID card or passport together with the order confirmation or email on the day of the appointment to verify their identity.
2. If customer has already completed a report explanation, either face-to face or by phone, and requests another explanation, an additional general practitioner consultation fee of HK$600 will be charged.
3. If a customer does not collect their report within 3 months after the date of the examination, all reports will be destroyed and no copies will be retained. Should a customer request a copy of the report, the center will charge the relevant administrative fees according to the types and item of medical records. Please note that copies of the report may not always be complete.
4. All physical examinations are not intended for medical diagnosis or therapeutic purpose; the reports are provided for reference only. Customers are advised to consult a doctor if necessary.
5. In the event of any dispute, health.ESDlife and KPM Healthcare Centre reserve the right of final decision.
Disclaimers
1. All health examination and services are not for the purpose of medical diagnostic or therapeutic purposes. Customers experiencing any symptom of illness should promptly seek consultation with a qualified doctor for appropriate diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law
action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.
