About

In order to enhance the operational foundation and further develop long-run business opportunities, Long Far progressively seeks for cooperation with Chinese medicine experts and professional research & development institutes in looking set for widening product range and promoting product quality.

To secure the supply of pollutant-free natural Chinese herbs and the highest standard of product quality, Long Far has acquired a GMP standard-compliant pharmaceutical factory and a natural Chinese herbal raw material production base of GAP standard respectively.

With the effort devoted in years, Long Far has become a pioneer of brand name in Hong Kong. While in global scope, we have extended distribution network to Asia, Europe, North America and even The Caribbean, and the network will be ever extending to the unexplored ones.

Terms & Conditions

General Terms:

  • Items sold are non-refundable.
  • The products are supplied by Longfar
  • If in case of any dispute, Longfar and Health.ESDlife reserve the right of final decision.

 

Delivery Terms:

  • Free local delivery service will be provided upon transaction amount of all products of HK$500. For spending less than HKD$500, HKD$45 delivery fee will be charged.
  • We will arrange the shipment within 3-5 working days after the order is confirmed. 
  • Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
  • All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

 

Validity:

  • The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.

 

Exchange Policy:

  • Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
  • Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
  • If any other defective or missing item is found, customers are required to keep the original receipt and contact Longfar Customer Service Department via the below channels within 3 days from the date of delivery.
    Telephone: (852) 3602 2888
    Email: info@longfar.com.hk

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