medisana was founded in 1982, Bonn, Germany.
medisana has been committed to the health of people with the motto “Your health in good hands” — promoting personal health management, empowering everyone on physical beauty, and enjoying a healthy living environment.
medisana develops, markets and sells products in the categories of mobile health, health control, wellness, sport, body care, therapy and healthy home for health-conscious consumers worldwide. medisana is a pioneer in the trend of mobile health management and provides future-oriented products for modern everyday life in an increasingly networked world.
The brand's health management products have received MDD 93/42/EEC CE certification for EU medical devices, assuring product quality and measurement accuracy, and have awarded the German Brand Award four consecutive years in 2018, 2019, 2020, and 2021.
General Terms:
- Items sold are non-refundable.
- The products are supplied by Medisana Far East Limited.
- If in case of any dispute, Medisana Far East Limited and ESDlife. reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of products of HK$500. For spending less than HKD$500, HKD$50 delivery fee will be charged.
- We will arrange the shipment within 5 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Medisana Far East Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@medisana.com.hk
Customer service hotline: 2363 1918
