Nordic Naturals protects our health comprehensively by providing high-quality nutritional supplements, natural foods and caring products for our parents, partners, children and even pets to take care of their different needs, enhance immunity and improve their health. Our products are made in Switzerland, the European Union, the United States and Canada. The quality is strictly controlled and certified by international professional organizations. With more than 20 years of experience in providing consulting services for many brands in European and North American, we have established good relationships allowing us to introduce their high-quality products to the people in Hong Kong and Greater China.
General Terms:
- Items sold are non-refundable.
- The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
- The products are supplied by Nordic Naturals Limited.
- If in case of any dispute, Nordic Naturals Limited and Health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of Swiss Energy / Dr. Frei products of HK$500. For spending less than HKD$500, HKD$50 delivery fee will be charged.
- We will arrange the shipment within 3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact BIOMED Customer Service Department via the below channels within 3 days from the date of delivery.
Email: info@nordic-natural.com
