About
OTL Mall is an online department store that moves with the pulse of life.
Many of us rarely have time to think about our lives, never mind improving them.
OTL Mall explores quality products from all over the world and strives to provide you with a new and comfortable online shopping experience,
so that you will no longer be limited by time and place, and can easily add value to your daily life.
We are willing to share joy with all our customers and create a better life together.
OTL Mall focuses on details, so that you can enjoy quality products and professional services everywhere at all times.
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The products are supplied by OTL MALL.
- If in case of any dispute, OTL MALL and ESDlife. reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of products of HK$300. For spending less than HKD$300, HKD$30 delivery fee will be charged.
- We will arrange the shipment within 3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact OTL MALL Customer Service Department via the below channels within 3 days from the date of delivery.
Email: cs@otlmall.com
Customer service hotline: 36125432
