For over 16 years, Owell International Limited dedicated in providing healthy and quality life styles and premium customer service to our customers.
We began importing intelligent bidets from Korea 16 years ago, and over ten thousands of families in Hong Kong have been using our intelligent bidets since then.
While bidets have been incredibly popular in Japan and Korea for many years, HongKongers begin to discover its benefits, not only being environmentally friendly , but also improve hygiene and reduce potential health risk due to bacterial infection or unthorough cleaning, especially for women during menstruation and pregnancy.
Owell also introduced various famous Korean water and air purifiers to our customers. We aim to provide clean and healthy lifestyles and quality services to everyone.
General terms：
- Items sold are non-refundable.
- The products are supplied by Owell International Limited.
- If in case of any dispute, Owell International Limited and Health.ESDlife reserve the right of final decision.
Delivery：
- Free local delivery service will be provided upon transaction Owell International Limited amount of products of HK$1000.
Self pick up is available.
Shop address:
- Shop 340, Level 3, Homesquare, Shatin
- Shop 2082, MCP Central, Tseung Kwan O
- No. 168, Lockhart, Wan Chai
- Shop 532A, Level 5, Tsuen Wan Plaza
- Shop 370, Level 3, Plaza Hollywood, Kln
- 2 Shop UG05D, UG/F, Olympian City 2 - If the total amount is lower than HK$1000, delivery fee (per order) will be collected when received.
- The delivery service is applicable only to Hong Kong Island, Kowloon and the New Territories, except for restricted area.
- We will arrange the shipment within 7-10 working days after the order is confirmed.
- Delivery date and time can not be specified to all products.
- Delivery service is limited to Hong Kong area. PO Box addresses are not accepted. Product must be receipted by recipient.
- If the product has arrived without recipient, re-delivery could be arranged but with actual shipping fee will be changed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy：
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Owell International Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: info@owell.hk
Customer service hotline: 2317 7776
