Petmacy is committed to introduce and develop quality pet food and supply to pet owners. With the aim of improving the health and quality of life of pets, the team searches around the world and strictly selects different pet health products and foods, so that pet owners can choose to enable the health of their beloved pets in a more convenient and effective manner every day.
1. Items sold are non-refundable.
2. The products are supplied by Petmacy
3. If in case of any dispute, Petmacy and health.ESDlife reserve the right of final decision.
1. Free local delivery service will be provided upon transaction amount of any products of HK$350. For spending less than HKD$350, HKD$50 delivery fee will be charged.
2. We will arrange the shipment within 3-5 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Petmacy Customer Service Department via the below channels within 3 days from the date of delivery.
Email: firstname.lastname@example.org/ Petmacy Customer service hotline: 2663 5366