Quality HealthCare Physical Centres

Founded in 1998, Quality HealthCare Medicial Service (QHMS) is the largest provider of private healthcare services. QHMS provides a comprehensive range of integrated healthcare services and health assessments, including facilities management, Third-party health assessment and auxiliary healthcare services. QHMS serves private clients and corporates through our extensive medical network of 100 multi-specialty centres (owned and operated by QHMS) and over 500 affiliated clinics. To accommodate the varying needs of our customers, QHMS covers over 20 different specialties and Diagnostic and Imaging Services, equipped with endoscopes in minor operation theatres. Our Central Laboratory has been awarded the internationaly recognised ISO15189 accreditation by the Hong Kong Laboratory Accreditation Scheme since 2007. To ensure that we meet professional and ethical standards in our service delivery, QHMS sets up a Medical Standards and Compliance Committee (MSCC) to deal with complaints against our doctors and review Diagnostic and Imaging Services, laboratory testing and pharmaceuticals so as to enhance service quality and efficiency.
QHMS became part of Bupa in October 2013. As a leading international healthcare group, Bupa serves 29m customers in 190 countries. Bupa will bring QHMS finanicial support, international medical professional knowledge and long-term promise, to enhance the quality and affordability of Hong Kong Healthcare continuously.

Quality HealthCare – Health check up packages terms and conditions

• Quality HealthCare will contact the customer within 3 working days after successful payment. Customers can also call hotline at 8100 8138 / Whatsapp 8301 8301 for booking.
• Customers must present their identity cards and order confirmation letter or email on the appointment day.
• Physical check up plan is applicable to people aged 18 or above only.
• Physical check up plan is not applicable on Sunday and Public Holidays.
• Eye examination is not applicable on Saturdays, Sundays and Public Holidays.
• The plan will be valid for 6 months starting from the date of payment.
• Check Up Report: After the health check up, it usually takes about 7-14 working days to process the inspection report.  Working days do not include Saturdays, Sundays and public holidays.  This time frames are for guidelines only & do not reflect the actual time might be needed (e.g. the timeframe might change depend on the individual test has taken or specific timeslot requested by the customer).
• Amendment or cancellation is not allowed once the payment is confirmed, and is not transferable and refundable.
• In case of disputes, the decision of health.ESDlife shall be final.
• All tests are not for the purpose of medical diagnosis or treatment.

Quality HealthCare – Vaccination (Flu Vaccine excluded) 

• Quality HealthCare will contact the customer within 3 working days after successful payment. Customers can also call hotline at 8100 8138 / Whatsapp 8301 8301 for booking.
• Customers must present their identity cards and order confirmation letter or email on the appointment day.
• The plan will be valid for 6 months starting from the date of payment.
• Amendment or cancellation is not allowed once the payment is confirmed, and is not transferable and refundable.
• Hepatitis antigen and antibody report issued in last 3 months must be presented prior to Hepatitis vaccination. Extra fee for blood test will be applied if you cannot present a valid report.
• Doctor's consultation is included prior to the 1st dose of vaccine. Doctor’s consultation fee of HK$300 applies if patient is not suitable for the vaccine injection after Doctor's consultation.
• In case of disputes, the decision of health.ESDlife shall be final.
• All tests are not for the purpose of medical diagnosis or treatment.

• The provision of any vaccines shall be subject to availability, which may not be guaranteed after the purchase or appointment made. 

• Vaccination is not applicable to Jordan (Diagnostic & Imaging Centre).

Quality HealthCare – Eye Check

• Quality HealthCare will contact the customer within 3 working days after successful payment. Customers can also call physical check-up hotline at 8100 8138 for booking.
• The physical check-up plan is available at designated Quality HealthCare Physical Check-up Centres.
• Customers must present their identity cards and order confirmation letter (printed or e-version) on the appointment day.
• This product is applicable to people aged 3 or above only. 
• Physical check-up plan is not applicable on Sundays and Public Holidays.
• The redemption will be valid for 6 months starting from the date of payment.
• All tests are not for the purpose of medical diagnosis or treatment.
• In case of disputes, the decision of health.ESDlife shall be final.

Quality HealthCare – Traditional Chinese Medicine

• After successful payment, customers can call designed Quality HealthCare Chinese Medicine Centre for appointment during working hours
• Chinese medicine treatment is applicable at designed Quality HealthCare Chinese Medicine Centre.
• All treatments are valid for 3 months after purchase.
• Prior appointment is required and services are non-transferrable.
• Whole package must be completed in the designated centres and by designated TCM practitioner.
• If a person aged 18 or younger wishes to receive treatment, the parent or guardian must sign a consent form prior to the treatment.
• This treatment does not include Chinese herbal medicine for consumption or additional Chinese herbal medicine, which shall be charged separately.
• This treatment can be used at designated Quality Healthcare Chinese Medicine Centres and prior appointment of at least 2 days in advance by customer after purchase is required:  Kwun Tong Millennium City 5 and Tseung Kwan O Pop Walk 2.
• The redemption will be valid for 6 months starting from the date of payment.
• In case of disputes, the decision of health.ESDlife shall be final.

Disclaimers:

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes.   When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment. 
2. The Merchant is the service provider of this Service/Product.  ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.