Terms and Conditions for Dental Services Order
After receiving a confirmation email of successful payment from health.ESDlife, Shenzhen Pengcheng Dental will contact the customer via WhatsApp within 1-2 working days to schedule a dental service appointment.Customers can refer to the following methods to contact customer service themselves.
There are 3 ways to make an appointment (online 24 hours a day):
Way 1: Whatsapp: +852 5698 0918
Way 2: Whatsapp: +852 6952 5573
Way 3: Whatsapp: +852 6902 2856
Service Notes
Most medical staff at Shenzhen Pengcheng Dental can speak Cantonese. If the attending medical staff cannot speak Cantonese, other staff members will provide translation services. Customers must present their ID and order confirmation letter on the appointment day to verify their identity. The purchased dental service is valid for 6 months. Customers must use the service within 6 months from the payment confirmation date, otherwise, it will expire.
Service Process
- Make an appointment.
- Customer service sends the appointment time, route, and service process details.
- The service center contacts the customer the day before the appointment to remind them of the schedule and arrange transportation or self-arrival.
- Register upon arrival.
- Initial examination by the doctor's assistant.
- X-ray examination.
- Detailed examination by the doctor.
- The doctor designs a treatment plan.
- The doctor and assistant discuss the plan with the customer.
- After confirming the plan, the doctor and customer sign it.
- Arrange treatment.
- At the end of the treatment, provide the customer with a detailed bill.
Disclaimers
- In case of controversy, health. ESDlife and Shenzhen PengCheng Dental reserve the right of final decision.
- The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Dental Clinic/Merchant.