The Loel

THE LOEL is a famous smart home appliance manufacturer and seller in South Korea

Started overseas sales in 2008, and set up branches in Europe, America, Japan etc.
It also entered the markets of China, Hong Kong, Macau and Taiwan in 2011 and 2012.
The innovative and stable quality of "Korean brand, made in Korea" has received enthusiastic responses from consumers everywhere.

General terms

• Items sold are non-refundable.
• The products are supplied by The Loel Co. Limited.
• If in case of any dispute, The Loel Co. Limited and ESDlife reserve the right of final decision.

Delivery

• Free local delivery service will be provided upon transaction amount of products of HK$300. For spending less than HK$300, HK$50 delivery fee will be charged.
• We will arrange the shipment within 2 working days after the order is confirmed.
• Please note that the delivery time will be affected by statuory holidays, natural disasters, traffic or the weather.
• All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy

• Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
• Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
• If any other defective or missing item is found, customers are required to keep the original receipt and contact The Loel Co. Limited Customer Service Department via the below channels within 3 days from the date of delivery.

Email:  info@theloel.com

Customer service hotline: 3153 2570