Watsons Water (CGI)

Watsons Water started to produce pure distilled water in Hong Kong in 1903 and has become a member of A.S. Watson Group since 1981. Watsons Water continues to improve our products and systems, so that we can continue to supply our valued customers with the healthiest and purest drinking water.

Watsons Water is the largest manufacturer of pure distilled water in the world and our products are consumed across many countries.

General Terms:

1. Items sold are non-refundable.
2. The products are supplied by Watson’s Water, a division of A. S. Watson Group (HK) Limited
3. If in case of any dispute, Watson’s Water, a division of A. S. Watson Group (HK) Limited and health.ESDlife reserve the right of final decision.

Delivery Terms:

1. Free local delivery service will be provided upon transaction amount of Watson’s Water, a division of A. S. Watson Group (HK) Limited products of HK$300. For spending less than HKD$300, HKD$80 delivery fee will be charged.
2. Products can be arranged delivery on the company schedule within 7 working days from the date of order confirmation.
3. Delivery service is limited to local areas, and delivery generally includes general areas in Hong Kong Island, Kowloon and the New Territories.
   Delivery service is not applicable to remote areas (e.g. restricted area), outlying islands, Discovery Bay, Lau Fau Shan, Ma Wan (except Tung Chung town) and other regions, some remote areas or places hard to reach by Watsons Water’s (The Company) vehicle, and delivery locations without lift facility or equivalent delivery distance
4. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
5. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
   
   

Beverage/Food:

1. The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
2. The expiration date will be shown the in the product page for products less than 6 months validity
3. The picture above is for reference only. The real object should be considered as final.

Water Dispensers:

1. If goods are defective, defective or damaged (not caused by human damage), in poor condition or unable to use when received, please contact Health.ESDlife customer service within 7 days of delivery for replace arrangement. The packaging of goods for replacement should be in condition when delivered to you and in its original state of sales, along with all parts, accessories (including manual, labels, tags, consumables, bags and boxes) and gifts (if any) provided.
2. Please complete the online warranty registration at www.watsons-water.com.hk/warranty within 10 days from the delivery. Registration over 10 days will not be accepted by Watsons Water. For further detail of the maintenance arrangement, please contact Watsons Water Customer Service Hotline 2660 6688 after online warranty registration.
   (Watsons Water Customer Service Hotline Office Hour: Mon to Fri: 0800-1800; Sat: 0800-1700; Sun & Public holidays: Off)
3. Work with Watson's Distilled Water 4.5L and 12L/ 18L with bottle adapter(not included), please contact the Watsons customer service hotline 2660 6688 for futher detail on purchasing the 12L/ 18L bottle adapter."
4. Caution: Insert the water bottle before connect to power, improper installation will damage the water heating system. (please refer to installation manual within the packing for more detail)

Exchange Policy:

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contactWatson’s Water, a division of A. S. Watson Group (HK) Limited Customer Service Department via the below channels within 3 days from the date of delivery.
   Email: ww_cgiorder@aswatson.com
   Customer service hotline: 2660 6633