About
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- If in case of any dispute, health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon spending HKD$450 on mask product sold by WatsMask. For spending less than HKD$450, HKD$80 delivery will be charged. Click HERE to see more products.
- Customers are advised to arrange self-pickup at SF Network Points.
- We will arrange the shipment within 2-4 working days after the order is confirmed.
- In response to the continuous impact of the COVID-19 pandemic, residential door-to-door delivery service in Tsz Wan Shan remains temporarily suspended until further notice. Shipments in other residential areas might experience potential delay, with effective from 2 Aug 2020 until further notice.
- Delivery service is limited to Hong Kong (excluding Ma Wan, Discovery Bay, Tung Chung, PO box address, outlying islands, restricted areas, trucks that cannot be reached directly or locations without elevator). Post office box addresses are not accepted. The recipient address must be signed by someone and cannot be placed at the entrance or lobby of the unit.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department within 3 days from the date of delivery.
