About

Over 110 years, Watsons Water employs advanced distillation technology in the manufacturing process, which included multi-level filtration & 105°C high pressure distillation so as to remove heavy metals, germs and bacterial from water, ensuring every drop of water is pure.

 

We offer various stylish and functional table top and floor standing dispenser models to serve users’ different needs. Free delivery service is also available.

Terms & Conditions

Water voucher validity period:

  • The e-Water Coupon must be used within the validity period of the Water Coupon (3 years) and cannot be refunded, transferred or exchanged for cash or other goods, and is not applicable to any temporary change of delivery address.

 

Shipping Arrangement:

  • The goods are arranged to be delivered by Watsons distilled water within seven to ten working days from the date of confirmation of the order, according to the delivery time of the region.
  • The delivery service is limited to local, and the delivery scope includes Hong Kong Island, Kowloon and general areas in the New Territories.
  • Delivery service is not applicable to remote areas (for example: restricted areas), outlying islands, Discovery Bay, Lau Fau Shan, Ma Wan (except Tung Chung Town) and other areas and some remote areas or places that are difficult to reach by Watsons distilled water vehicles.

 

Shipping fee:

  • Bottled Distilled Water: Customers must order at least two boxes of 8L / 12L / 18L distilled water to enjoy free shipping.
  • Water Machine: Free Shipping

    ***Free delivery service is applicable to Hong Kong Island, Kowloon and New Territories that can be directly reached by trucks and floors with lifts that can be directly reached or walk up to 20 steps of stairs.
    For floors without elevator facilities or corresponding delivery routes, a surcharge of HK$5 per item will be charged from stairs 21 to 40

Ordering information

  • The e-shop will only accept orders from designated billing addresses in Hong Kong.
  • When you order a product from us, you agree to make a purchase request with us in accordance with these terms and conditions. After receiving your order, we will notify you and confirm receipt of the order. This reply does not mean that we have accepted your order. We reserve the right to refuse to accept an order if we fail to deliver any ordered product or service, or due to payment problems with the credit card you are using or for any other reason. If we are unable to provide any product or service on your order, we will notify you by phone or email.
  • Once your order request has been accepted by us, we will confirm with you the acceptance of the order and notify you of the time and date of delivery.

Please click here for details https://www.watsons-water.com/Terms and Conditions

Water bottle deposit:

  • Orders of 12-liter or 18-liter bottled distilled water are required to pay a water bottle deposit. The deposit will be paid at the first delivery, and each bottle will be charged HK$20. The deposit will be refunded when the water bottle is returned.

maintainance:

  • 1 year warranty on water machine
  • HC99L-UFD, HC90L-UFD upper cold water heater and Wats-Touch provide 12 months free maintenance service.
    Wats-MiniS, B-22 and Wats-Touch Mini water machines provide 12 months free bring-your-own maintenance service.

  • The warranty period is valid within 12 months from the date of receipt; after the warranty period, replacement parts will be charged additionally, and it is recommended to keep the proof of purchase.

  • For maintenance services, please call the customer service hotline 2660 6688 to make an appointment. Please refer to http://www.watsons-water.com.hk/en/maintenance.html for the office hours of the Customer Service Hotline.

 

other:

  • The free shipping offer is not applicable to remote areas (for example: restricted areas), outlying islands, Discovery Bay, Lau Fau Shan, Ma Wan (except Tung Chung Town) and other areas and some remote areas or places that are difficult to reach by Watsons distilled water vehicles, please Contact Watsons Distilled Water (2660-6688) for inquiries before ordering.
  • All pictures and product information are for reference only.
  • Any offers are subject to availability on a first-come, first-served basis, while stocks last. Any changes will be subject to the offer details at the time of purchase.
  • All gifts, discounts, cash coupons or rewards (= "Offers") are non-exchangeable for cash, non-transferable, and cannot be used in conjunction with other promotions.
  • health.ESDlife and Watsons Distilled Water reserve all rights to product and service offerings, price adjustments and amendments to these terms and conditions without prior notice.
  • In case of any disputes, the decision of health.ESDlife and Watsons distilled water shall be final.
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