YesNutri

YesNutri is specialized in wholesale, marketing, sales and management of pharmaceutical and health food products. The company has developed extensive supply network and gained sound reputation in the market. YesNutri’s products are manufactured in overseas countries such as Europe, U.S.A., Australia and New Zealand. The products are of best quality and reliable. The eight product series provide all-round care for health. YesNutri is committed to actualize our slogan “Always care, with you!”, in which we will accompany each of our customers throughout different stages of life.

General terms

1.       Items sold are non-refundable.

2.       The products are supplied by YesNutri Co Ltd
3.       If in case of any dispute, YesNutri Co Ltd . and health.ESDlife reserve the right of final decision.

Delivery

1.       Free local delivery service will be provided upon transaction amount of YesNutri Co Ltd products of HK$500. For spending less than HKD$500, HKD$40 delivery fee will be charged.

2.      If the delivery address area is in outlying islands (Lantau Island, Lamma Island, Cheung Chau, Peng Chau) or remote areas, an additional fee of HK$20 will be applied irrespective of the total transaction amount. Prior to delivery, YesNutri Co Ltd will contact customers via phone or email to make necessary arrangements.
3.       We will arrange the shipment within 3-5 working days after the order is confirmed. 
4.       Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
5.       All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty

1.       The quality assurance for products should have at least 18 months validity from the date of receipt by the customer.

Exchange Policy

1.       Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2.       Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3.       If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: support@esdlife.com / ESDlife customer service hotline: (852) 3151-2288