CatWalk Pet Hotel Service | Shatin District

Check-in/Check-out Arrangements
Flexible check-in/check-out between 12:00 - 18:00. Catwalk Hotel will make an appointment with the guest the day before. Please be sure to arrive on time
Please allow about half an hour to arrange your cat’s check-in
Due to the limited number of rooms, there is no option to select a designated room
Check-in/out at other times are subject to additional charges
Check-in/out arrangements will not be accepted before 10:00 and after 21:00
Please be aware that check-in may be delayed during the peak period

Preparation before check-in
Please drip cervical anti-fleas liquid on cats within one month before checking in to protect the health of all cats. (Guest must take a video to prove that this has been done and send the video to this Hotel for record. The video must include the date of shooting, such as the date shown on the TV news screen or the lock screen of the mobile phone)

Please bring the following items with you:
1. The original copy of a valid vaccination card for 3-in-1 FVRCP vaccination (According to Government Regulations)
2. Food (To avoid gastrointestinal discomfort in cats due to a sudden change of food)
3. Beds, toys that cats usually play with, clothes or towels bearing the smell of cats and their owners, etc

*This Hotel provides free tofu cat litter and stainless steel eating bowls (If guests bring their own fragile eating bowls and other utensils, this Hotel will not be responsible for any damage)

CCTV Preparation
Please install the “Xiaomi” app on your mobile phone/tablet and create an account before check-in
1. After creation and successful login, click "Mi Home" at the bottom right of the homepage
2. Press the account name at the top
3. Press the account name again under "Xiaomi Account"
4. Click "Xiaomi ID" at the bottom of the "Personal Information" page

*Please provide a Xiaomi ID to this Hotel so that we can share room shots with you on the day of check-in

*If you have any questions, please let the CatWalk Hotel know and they will try their best to assist

Terms & Conditions

1. All cats must be in good health when checking in, and guests are responsible for truthfully reporting the cat’s past medical history and any food or drug allergies.
2. Cats that have just undergone surgery, are vicious or aggressive, are excessively timid or nervous are not suitable for check-in.
3. Guests need to trim the cat’s nails before checking in. If it is required to administer eye drops, ear cleaning, nail clipping and other medical procedures such as feeding medicine / health supplements, subcutaneous injection etc., the guest must make such a request before check-in. This hotel will decide based on the cat's actual conditions. If the cat is too resistant to contact with strangers, this Hotel will not provide the above services to prevent it from being frightened or injured. Nail Clipping and all items of medical procedures are subject to additional charges. All items with additional charges are not included in any offer/discount. Please contact this Hotel for details.
4. All cats must have been vaccinated before they can check in. Customers are required to present the original vaccination card of a valid 3-in-1 vaccination for cats in accordance with Government Regulations.
5. Guests must drip their cats with cervical anti-fleas liquid within one month before arrival to ensure the health of all other cats. The customer must take a video to prove that this has been done and send the video to this Hotel for record. The video must include the date of shooting, such as the date of the TV news or the lock screen of the mobile phone.
6. Staff of this Hotel will conduct a simple physical examination of the cat before arranging check-in.
7. Guests need to bring the cat’s usual food to avoid sudden food change causing gastrointestinal discomfort to the cat. If the guest does not provide cat food during check-in, this hotel will provide Go! Solutions dry food for free and Astkatta canned food at an additional charge, which are not included in any offer/discount. This Hotel is not responsible for any gastrointestinal discomfort caused to cats in this situation.
8. This hotel is not responsible for the situation where more than one unneutered cat from the same family becomes pregnant while staying in the same room.
9. If a cat is found to be unwell during the stay, this hotel will immediately notify the owner and ask the owner to take the cat to a veterinarian. If the customer is unable to take the cat to seek medical treatment due to any circumstances, this Hotel will immediately make arrangements on behalf of the owner with his/her consent and authorization. In order to avoid any delay in applying first aid to cats due to inability to contact guests in various emergencies, guests must sign an emergency consent authorization form during check-in to ensure timely medical assistance to the cats. Any associated additional charges will be the guest's responsibility and will be paid upon check-out. If the cat's condition worsens or dies while seeking medical treatment, this Hotel will not assume any legal responsibility or make any monetary compensation.
10. This Hotel does not provide 24-hour service. If the guest conceals the physical condition of the cat and causes the cat to become sick or die during the stay (including but not limited to the above situations), this Hotel will not assume any legal responsibility or bear any monetary damages.
11. All risks during the stay of the cat are borne by the guest. If the cat becomes ill, injured, lost, dies, etc. (including but not limited to the above situations), this Hotel will not assume any legal responsibility or bear any monetary compensation.
12. If the cat unfortunately dies during the stay, this Hotel will immediately contact the owner or emergency contact person to handle the relevant matters. If the customer cannot be contacted at the time of the incident, this hotel will handle the hospice service first, and the related additional costs will be borne by the customer.
13. Guests should check the cat's health when checking out and pay close attention to its condition after returning home. Should there be any physical discomfort observed on the cat, seek medical advice as soon as possible. This Hotel is not responsible for the physical condition of cats after checking out.
14. This Hotel reserves the right to formulate new terms, modify and delete any terms and conditions at any time without prior notice.
15. In case of any disputes regarding all terms and conditions, this Hotel reserves the right to make the final decision.

Disclaimers:

1. The Merchant is the service provider of this Service/Product.  ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.