- Delivery Service is only restricted to Hong Kong (excluding islands, closed area and locations without elevator).
- PO Box address is not accepted.
- Free shipping for all Doulton orders of amount above $500.
- Delivery fee of HK$50 will be charged for order below $500.
- For all order ship to special area, Postage pay on delivery
Ma Wan, Chek Lap Kok, Hong Kong Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island
- Ordered goods will be delivered in 7 working days (Mon to Fri, except for Public Holidays)after order confirmation. Delivery time is 9am - 6pm.
- If there is no recipient to receive the ordered goods and the order is not successfully delivered, we can reschedule delivery again. However, there will be an extra shipping charge of (to be paid upon delivery). If Doulton (Hong Kong) Limited can’t reach our customers for rescheduling the delivery date and time in 5 working days, the order will be canceled and a refund of the balance will be arranged after deducting shipping fee HK $ 50 and special area surcharge.
- Delivery service may be canceled or delayed due to weather, traffic, district or other factors and the delivery will be soon re-arranged.
- In case your ordered items are not available, or your order is rejected, Doulton (Hong Kong) Limited will inform you by phone, message or email for further arrangement.
INSTALLATION PRICE LIST:
Customers can call the customer service hotline during office hours: 2796 3210 or Whatsapp 5115 6452 to make an appointment for installation (It takes 3 -5 workinf days to arrange)
Countertop Water Filter (Additaional HK$100.00 for Islands District)
- Within 30 days from the date of purchase of the voucher - first-time installation fee HK$150.00
- Removal of original faucet-type water filter and basic accessories included
- When the master comes to install the machine, the inapplicable internal tooth accessories may be taken back old machine
- Reinstallation / door-to-door maintenance fee (replacement parts will be quoted by the master and charged separately) HK$150.00
- If it cannot be installed after visiting the door, the master will charge a HK$50.00 door-to-door/carriage fee.
Under-counter water filter: (Additional HK$100.00 for outlying islands)
- On-site installation costs (excluding countertop drilling costs) -Independent filter faucet style (Doulton Superior Pillar Tap) HK$350.00 - 3-in-1 faucet style (3-Way Mixer Tap) HK$580.00
- Countertop drilling fee (glass or porcelain countertops cannot be drilled) HK$120.00 (Please note: if the concrete structure is thick (3 inches), it may not be possible to install an under-counter water filter) or on-site charge quotation
- Removal of old under-counter water filter or faucet HK$80.00
- Installation of pressure reducer (recommended by the installer depending on site conditions) HK$350.00 (Required installation: plastic case, water pressure over 6 bar or stainless steel case: water pressure over 8 bar)
- Installation after 7:00pm will incur an additional surcharge of HK$100.00
In order to avoid affecting the dark throat in the wall, the master will only install the water filter bracket on the wooden board of the kitchen cabinet.
If other accessories are required for installation due to the on-site environment, the cost of accessories will be quoted by the master. If there is any dispute over the installation fee, the company reserves the right of final decision.
For relocation installation / undermount water filter repair, decap or other services, please call 2796 3210 or Whatsapp 5115 6452 Contact customer service for a quote
- All goods are imported officially and maintenance service is provided by Doulton (Hong Kong) Limited
- keep the product warranty card (if any) and the invoice.
- If you buy a product with anti-counterfeiting label, please cut off the label and attach it to the invoice to enjoy the warranty service.
- Please complete the online-registration within 30 days from the day of purchase. Ｗe guarantee to offer 12 months free maintenance service from the date of purchase (excluding all doulton filter candle)
- Online-registration: https://forms.gle/1t7Cxbr4GBwAwjiK7
- Product warranty applies only to Hong Kong only.
- Doulton (Hong Kong) Limited is not responsible for any direct or indirect losses caused by product damage.
> Doulton (Hong Kong) Limited customer service hotline: 2796 3210
> This Product is provided by Doulton (Hong Kong) Limited
> Should any dispute arise, Doulton (Hong Kong) Limited and health.ESDlife reserves the right of final decision