- Items sold are non-refundable.
- The products are supplied by J SELECT.
- If in case of any dispute, J SELECT and ESDlife. reserve the right of final decision.
- Free local delivery service will be provided upon HK$600. For spending less than HKD$600, HKD$100 delivery fee will be charged.
- No delivery service in the following areas: Ta Kwu Ling, outlying islands(Lantau (including Discovery Bay), Lamma Island, Cheung Chau, Peng Chau, Tai O, Mui Wo, Ngong Ping), Ma Wan, Sha Tau Kok, Lok Ma Chau, Huanggang, Lau Fau Shan, Lung Kwu Tan, Tap Shek Kok, Airport.
- We will arrange the shipment within 7 working days after the order is confirmed. The delivery address and date cannot change after the order is confirmed. Customer may response the charge if need.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- You are protected by our 7-day return & exchange policy.
- For the warranty, please refer to the warranty information shown in the product page and contact with the distributors.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
Email: firstname.lastname@example.org / ESDlife customer service hotline: (852) 3151-2288
Return and exchange is applicable to the following conditions:
- Product Defect
- Delivered within 7 days;
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
- Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice
- Application procedures:
- Describe the damage that has occurred by sending an email to ESDlife platform.
- For orders purchased at ESDlife platform, J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from the Customer Service department."