Meow Meow Mi Hotel | Kwun Tong District

Meow Meow Mi Hotel Booking Rules and Liability Clauses

1. Cats must be in good health upon check-in.
2. Customers must present a valid vaccination card for their cat at check-in. Kittens must have completed three FVRCP vaccinations; adult cats must have received an FVRCP booster vaccine. Customers should ensure that the vaccination card's validity dates cover their stay at the hotel. Only cats with valid vaccinations are allowed to check in.
3. Customers must administer flea treatment to their cat one month prior to check-in and provide photographic/video proof. If proof cannot be provided, customers will need to pay for flea treatment on check-in day, which will be administered by staff.
4. Staff will conduct a simple health check on the cat at check-in, examining ears, skin, and body for any wounds or skin diseases.
5. Customers must not conceal any chronic illnesses or conditions of their cats. The hotel cannot provide accommodation for cats with chronic illnesses or conditions. It is recommended that such cats find a facility with adequate medical resources (e.g., a veterinary clinic).
6. To protect the health of other cats in the hotel, if any signs of ringworm/infectious skin diseases, fleas, or chronic conditions are found on the day of check-in, temporary accommodation will not be provided, and all deposits paid will be non-refundable.
7. Basic care includes wiping tear stains, cleaning nasal discharge, and grooming (staff will determine if grooming can proceed based on the cat's reactions).
8. If medication administration, eye drops, ear cleaning, nail clipping, or similar services are required, customers must request these before their cat's stay. The hotel will decide based on the cat's health status. If a cat is too resistant to being handled by strangers, these services may not be offered to avoid distressing the cat.
9. If a cat shows any signs of discomfort during its stay, the hotel will promptly notify the customer or the emergency contact listed on the application form, requesting that they take the cat for medical attention. If the hotel is unable to contact either party for any reason, it will not bear any legal responsibility or financial compensation. Should it be necessary for staff to take the cat to a veterinarian with customer consent, a fee of HKD 350 will apply for this service, excluding transportation costs, veterinary fees, medication costs, or other medical expenses. The hotel and staff will not bear any legal responsibility or financial compensation if the cat's condition worsens or if it dies during transport.
10. In the unfortunate event of a cat's death during its stay, the hotel will make every effort to contact the customer or emergency contact listed on the application form. If timely contact cannot be made at that moment, the hotel will proceed with end-of-life services and customers must cover all related costs.
11. When checking out of the hotel, customers must personally sign a receipt or authorize someone else to do so to confirm that their cat is leaving in good health.
12. Customers must prepay at least 50% of the total accommodation fee as a deposit to reserve a room and pay the remaining balance before check-in. If full payment is not received prior to check-in, the hotel reserves the right to cancel the reservation without further notice and any prepaid deposits will not be refunded.
13. To extend their stay, customers must notify the hotel 48 hours in advance; special arrangements will be made based on room availability.
14. All early check-outs or no-shows will be treated as automatic forfeitures; all reserved nights will be cancelled automatically without refund of paid fees and full payment for reserved rooms will still be required.
15. For cancellations or changes after booking, fees will be deducted as follows:
    • Notification 10 days or more before check-in: 20% of total fees as an administrative charge.
    • Notification within 10 days before check-in: No refunds on paid fees.
16. The company reserves final rights regarding whether to accept bookings.
17. By completing a booking, customers indicate that they have read and agree to all terms above. The hotel reserves the right to modify, replace, or delete any terms in this agreement without prior notice.