NEX NEX-I3 Instant Water Heater [Original Licensed]

Delivery Fee:

• Free delivery for orders above HK$500 of Hong Kong Water Solution Limited.
• HK$35 will be charged if order less than HK$500.

Delivery Schedule:
The order will be shipped out within 5-10 working days after the order is placed and reached the customer in 1-3 working days after order shipped.
The delivery time will be arranged by the merchant and will be at any time between Monday to Saturday, from 09:00 to 18:00 (excluding Sundays and public holidays).
Orders that cannot be delivered due to insufficient/incorrect information will be retained by the courier until they contact Hong Kong Water Solution Limited.  Hong Kong Water Solution Limited will notify the buyer by email, please reply to the email or contact customer service hotline for re-shipment.  For the email without reply for more than 5 days, Hong Kong Water Solution Limited has the right to cancel and refund the order.

Delivery area:
Hong Kong Island, Kowloon, New Territories, and Outlying Islands: Lantau Island (Tung Chung / Discovery Bay / Chek Lap Kok / Hong Kong Disneyland / Ma Wan)
Hong Kong Island Commercial District, Kowloon Commercial District, New Territories Commercial District and Outlying Islands (Mai Wo / Pui O / Cheung Sha / Tong Fu / Shibi / Ngong Ping / Tai O / Cheung Chau / Lamma Island).
Orders from the above regions are delivered by SF Express (Hong Kong).
Delivery service excluding border restricted areas, receiving locations without elevator.

Receiving Goods:
When the courier delivers the goods to you, please confirm the package is in good condition and with a correct product.
Customers are not allowed to open the package for inspection before signing. The courier will leave after the customer signed and will not be able to wait for the inspection.
If the product has quality problems, such as functional failure. Please contact Hong Kong Water Solution Limited customer Service Center by 34660000 immediately.

Warranty:
All purchases from Hong Kong Water Solution Limited, whether in Hong Kong or overseas, are subject to the Hong Kong warranty terms.
The warranty date will valid from the receipt/installation date and the not registration needed.

Warranty arrangements as below:

NEX Alkaline Ionizer Products

• 2-years warranty
• Hong Kong Water Solution Limited provides NEX water ionizers a 2-year renewal of full maintenance and a replacement plan. For details, please contact the salesperson, store or whatsapp 56290889.
• Hong Kong Water Solution Limited also provides a refurbishment plan for water ionizers. Please contact with the salesperson, store or whatsapp 56290889 for details.

 NEX Instant Hot Water Dispenser products

• 1-year warranty
• Within 1 year from the date of receipt/pick-up: Hong Kong Water Solution Limited provides free inspection and repair service
• Customers need to bring/return the goods to the maintenance department at their own cost
• After the warranty period: the customer is responsible for shipping and maintenance costs

Everpure Water Filter Products

• 1-year warranty
• Within 1 year from the date of installation/receipt: Hong Kong Water Solution Limited provides free inspection and repair service
• Price included simple installation, an additional $350 will be charged for drilling/ undersink installation
• After the warranty period: the customer is responsible for shipping and maintenance costs ; Everpure Water Filter Equipment Monthly Plan: 2 years of maintenance period

Filter Cartridge Products 

• 1-year warranty
• Within 1 year from the date of installation/receipt: Hong Kong Water Solution Limited provides free inspection and repair service
• Price included simple installation, an additional $350 will be charged for drilling/ undersink installation
• After the warranty period: the customer is responsible for shipping and maintenance costs

Aroma Sense Shower Products / Good Aqua Filter Kettle

• 7-days quality guarantee
• Purchase within 7 days: Hong Kong Water Solution Limited provides free inspection and repair service.
• Customers need to bring/return the goods to the maintenance department at their own cost.
• After the warranty period: the customer is responsible for shipping and maintenance costs.

Clean pipe cleaning pipe service

• After the order confirmed, Hong Kong Water Solution Limited will contact the customer to confirm the appointment details within 2 working days. 
• If the technician inspects that the customer's water pipe is not suitable for the cleaning water pipe service, the order will be canceled and a refund will be arranged accordingly.
• For Ma Wan, Discovery Bay, outlying islands, restricted areas, trucks that cannot be reached directly or locations without elevator, please contact Hong Kong Water Solution Limited by 34660000 before purchase.

Other:

• This Product is provided by Hong Kong Water Solution Limited
• All photos shown in promotional materials are for reference only, the real object should be considered as final.
• In case of any disputes, Hong Kong Water Solution Limited and health.ESDlife reserve the right to make the final decision.