- Delivery Service is only restricted to Hong Kong (excluding islands, closed area and locations without elevator).
- PO Box address is not accepted.
- Free shipping
- For all order ship to special area, Postage pay on delivery
Ma Wan, Chek Lap Kok, Hong Kong Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island
- Ordered goods will be delivered in 3-6 working days (Mon to Fri, except for Public Holidays)after order confirmation. Delivery time is 9am - 6pm.
- If there is no recipient to receive the ordered goods and the order is not successfully delivered, we can reschedule delivery again. However, there will be an extra shipping charge of (to be paid upon delivery). If Blue Environmental Co. Ltd can’t reach our customers for rescheduling the delivery date and time in 5 working days, the order will be canceled and a refund of the balance will be arranged after deducting shipping fee HK $ 50 and special area surcharge.
- Delivery service may be canceled or delayed due to weather, traffic, district or other factors and the delivery will be soon re-arranged.
- In case your ordered items are not available, or your order is rejected, Blue Environmental Co. Ltd will inform you by phone, message or email for further arrangement.
If you need to installation service, you can contact Blue Environmental after placing the order, and the technician will charge HKD 500 installation fee. (Free installation of U3-HD and RO-UHD water filters)
- All goods are imported officially and maintenance service is provided by Blue Environmental Co. Ltd
- keep the product warranty card (if any) and the invoice.
- If you buy a product with anti-counterfeiting label, please cut off the label and attach it to the invoice to enjoy the warranty service.
- Product warranty applies only to Hong Kong only.
- Blue Environmental Co. Ltd is not responsible for any direct or indirect losses caused by product damage.
> Blue Environmental Co. Ltd customer service hotline: 35003929
> This Product is provided by Blue Environmental Co. Ltd
> Should any dispute arise, Blue Environmental Co. Ltd and ESDlife reserves the right of final decision
VOCs Removal Service Normal Conditions:
- After order placed and confirmed, Blue Environmental Co. Ltd will contact the customer to confirm the appointment details within 1 to 2 working days. Customers can also contract Blue Environmental Co. Ltd to make the appointment by phone.
- Customers should inform Blue Environmental Co. Ltd 2 working days in advance for any amendment of the service appointment.
- Catalysts that can't be sprayed include metal surface, tile surface, glass surface, marble surface, mirror surface, and rubber surface.
- Customer needs to ensure the flat renovation has been finished, empty the wardrobe and cabinet, all furniture and the flat is ready and clean.
- This service is provided by Blue Environmental Co. Ltd.
- In case of any disputes, Blue Environmental Co. Ltd and ESDlife reserve the right to make the final decision.
Service area and time:
- For the below area, an additional fee will be charged by the technician (cash only).
Ma Wan: $300
Discovery Bay: $500
For address in outlying islands, restricted areas, trucks that cannot be reached directly or locations without elevator, please contact Blue Environmental Co. Ltd by phone before purchase.
VOCs Removal Service Warranty:
- The customer can make an appointment for the formaldehyde measurement service within 1 years after the completion of the construction. The warranty only covers the furniture and walls at the time of construction.
- If the index excessed 0.08 ppm (safety standard), Blue Environmental Co. Ltd will provide the same service once for free.
- If the index within 0.08 ppm (safety standard), Blue Environmental Co. Ltd will charge an inspection fee of $500.