Delivery locations are limited to the "Hong Kong Special Administrative Region" (excluding outlying islands, border exclusion zones, and receiving locations without lift or lorry cannot be accessed).
Regardless of the amount, all orders destined for special / remote areas (not accessible by lorry) are subject to a surcharge and are collected by the delivery person. (Because of the wide range of remote areas, we cannot record everything. For details, please check by WhatsApp 69193619)
Surcharge: If the delivery address needs to go up the stairs or a village house, regardless of the region and the order amount, additional delivery charges will also be charged. For details, please check WhatsApp 69193619.
The goods will be delivered within 4-12 working days after the order is confirmed for payment. The delivery time is Monday to Saturday (except public holidays), 9:30 am to 6 pm. Under normal circumstances, once the order is confirmed, it is not acceptable to change the delivery address.
Delivery service may be suspended or delayed due to weather, traffic, regional or other factors, and the delivery time will be arranged separately.
If the product has arrived at the delivery address and no one has signed for it or the product has not been delivered to the delivery location due to customer problems or the customer has requested to cancel the order or the customer refuses to receive the product or needs to be rescheduled for delivery, the customer still has to bear the cost of the delivery.
To arrange the delivery service again, the customer must pay the actual freight and special area surcharges or pick it up at the designated place.
The product does not have the same day delivery installation service. If the customer needs to install the service on behalf of the contract, please make a separate appointment.
All orders are subject to final confirmation depending on the availability of the relevant goods. If you are failed to provide any products or services on your order, you will be notified by phone, email or WhatsApp before shipping or picking up.
Except for replacement protection, all goods sold are non-refundable. The product has price fluctuations, and the selling price is subject to the moment of order issuance. If there are price adjustments or promotions, the difference cannot be reimbursed.
If the customer finds that the quality of the product does not work under normal use conditions and does not meet safety standards,customer can call the general agent to replace the product within seven days after receiving the product.
Small household appliances must be brought to the designated place of the general agent for replacement of the goods.
Replacement of the goods must be made within seven days of receipt of the goods. Products that have been used or are damaged due to your personal reasons cannot be returned.
Please keep and return all packaging, including all boxes, original product boxes, original labels, tags, certification documents, manufacturer guarantees, manuals, gifts and all accessories, etc., and ensure that all packaging is returned intact.
Only the products of the same model can be replaced. One order can only be returned once.
All sold products are guaranteed according to the distributor's warranty terms. For details, please read the warranty certificate of the product. If you have any questions, you can directly call the general agent according to the warranty certificate information.
Customer Service Hotline
Inquiry available by WhatsApp 69193619. Monday to Friday 10 am to 6 pm, Saturday 10 am to 1 pm, closed on Sundays and public holidays.
Old Machine Disposal
For all products are related to proper recycling of regulated electrical equipment. A product set out in this receipt is regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603).
The Ordinance imposes a recycling levy on the product as follows: Air conditioner: $125 per item Refrigerator: $165 per item 1. Washing machine: $125 per item 2. Television: $165 per item 3. Computer: $15 per item 4. Printer: $15 per item 5. Scanner: $15 per item 6. Monitor: $45 per item
Livingcare and ESDlife reserves the right to change the terms without prior notice.
The color of the product may be slightly different from the actual product, and the actual product shall prevail.
This product is provided by Livingcare.
In case of any dispute, the decision of Livingcare and ESDlife will be final.